If your migration journey doesn't go ahead, we reimburse the fees*.
Included with every paid Migration Protect membership. If your visa, residency or citizenship application doesn't go ahead for certain qualifying reasons, we reimburse the non-refundable fees you've already paid — so you're never left out of pocket.
What the Guarantee actually does.
Available to all paid members, from Visa Basic through to RCBI Premium — with cover amounts that scale to your membership tier.
Fee Reimbursement
If your migration doesn't proceed for a qualifying reason, we reimburse non-refundable fees you've already paid — agent costs, government charges, medical fees, and more.
Cover up to $25,000
Depending on your membership level, your membership provides a guarantee from $5,000 (Basic) up to $25,000 (Premium and RCBI) across multiple fee categories.
All migration pathways
Whether you're applying for a skilled visa, family reunion, or Residency-by-Investment, the Guarantee covers fees across all visa, residency and citizenship pathways.
We work with you
Our claims team will guide you through the entire reimbursement process, helping you gather the required evidence to support your request.
Seven reasons we'll reimburse fees.
If your migration does not go ahead for any of the following reasons, we will reimburse certain non-refundable fees which you have paid — subject to the Guarantee Wording.
Government rejection of a valid application
If you have applied for a valid visa, residency or citizenship and it is subsequently rejected by the relevant government authority, and the fees and charges paid by you are not refundable, you may claim reimbursement for costs associated with pursuing an appeal.
Serious illness, injury or death of a close relative
If you are unable to complete your application or activate your visa within the specified timeframe as a direct result of the serious illness, serious injury, or death of a close relative, and this alters your application or your decision to remain in your country of embarkation.
Serious illness or injury of you or a named member
If you or any member named on your visa or citizenship application are unable to complete the application within the specified timeframe as a direct and necessary result of serious illness, serious injury, or death of a close relative, or any other illness described in legislation for the host country.
Diagnosis of a preventing medical condition
If you are unable to complete your application or you become aware that a previously undiagnosed medical condition would prevent you or your close family from further applying for a valid visa, residency or citizenship.
Changes to government immigration legislation or policy
If you have previously been eligible and commenced your application but discover you are unable to successfully complete it due to non-forecasted changes to government legislative instruments — including changes to visa classes, eligibility criteria, skilled occupation lists, or testing standards.
Incorrect or inadequate professional advice
If you have received incorrect or inadequate advice from a registered migration agent, solicitor, or migration practitioner, and as a consequence you are ineligible for a visa — including incorrect visa class applied for, wrong employment category, failure to lodge in time, or failure to pay correct fees.
Failure of a sponsor to meet obligations
If you are applying for a visa that requires sponsorship and the sponsor fails to meet the obligations required by the regulatory authority — such as failing to provide employment documentation, or not being eligible to act as a sponsor.
Reimbursable fee limits by membership level.
The table below shows the maximum reimbursement amount for each fee category at each membership level. Both the per-category limit and the overall tier maximum apply — the lower of the two governs any individual claim.
| Reimbursable fee category | Visa Basic Level 1 | Visa Essential Level 2 | Visa Premium Level 3 | RCBI Premium Specialist |
|---|---|---|---|---|
| Migration agent services & legal costs | $1,500 | $2,500 | $5,000 | Not applicable 1 |
| Visa / citizenship medical services costs | $800 | $1,600 | $4,000 | Not applicable 1 |
| Skills assessment services costs | $1,000 | $2,500 | $5,000 | Not applicable 1 |
| International language testing costs | $300 | $600 | $1,500 | Not applicable 1 |
| Police & character testing costs | $500 | $1,000 | $2,500 | Not applicable 1 |
| Government visa / citizenship application charges | $2,000 | $5,000 | $10,000 | $10,000 |
| Legal fees for an appeal | $1,500 | $2,500 | $5,000 | $15,000 |
| Overall maximum cover | $5,000 | $10,000 | $25,000 | $25,000 |
1 About RCBI Premium: residency- and citizenship-by-investment applications don't typically require skills assessments, language tests, visa medicals or police character testing in the same form as skilled-migration pathways. The RCBI Guarantee focuses on the categories where investment migrants do incur substantial fees — government application charges and appeal-related legal costs — with higher sub-limits to reflect the more complex legal work involved.
Per-category and overall caps work together. A claim is capped by both the per-category figure in the table above and the overall tier maximum. You can claim across multiple categories in a single event, but the total cannot exceed your tier's overall cap.
*Subject to the terms and conditions of the Migration Fee Protection Guarantee. The Guarantee Wording is the definitive document and forms part of your Migration Protect Terms of Service.
How to seek reimbursement.
Claims can be made for triggering events occurring 31 days or more after the date you paid for your paid membership. Events in the first 30 days are not claimable. This applies once, on your first paid membership — it does not apply on renewal.
If a circumstance arises that may prevent your migration from going ahead, contact us as soon as reasonably possible — and in any case no later than 31 days from the date the circumstance occurred.
Notify us
Email claims@migrationprotect.com within 31 days of the event with your name, address, telephone number, membership number and a brief description of the issue.
Gather evidence
We'll send you a claim pack and a named claims contact. They'll walk you through exactly which documents are needed for your specific circumstance.
Submit & review
Send back the completed claim pack. Our team reviews the file and confirms the outcome — we may request further information as we go.
Reimbursement
Approved claims are paid by bank transfer, up to your tier's per-category and overall cover amounts.
Supporting evidence we typically request.
The specific documents depend on the circumstance. Your claims contact will tell you exactly what's needed in your case — you're not alone in the process.
- 📋 Correspondence from any Government Authority
- 📄 Contracts and agreements
- 📝 Letters of Advice (including specific migration-advice documentation)
- 💵 Invoices and receipts for fees paid
- ⚕️ Correspondence from government-approved medical practitioners
- 🏥 Medical certificate showing nature, date and cause of injury or illness
- 📚 Previous medical records, where applicable
- ☀️ Death certificate showing date and cause, and/or a Coroner's report
Don't wait until your file is complete.
The 31-day notification window starts when the event happens — not when your evidence is ready. Notify us first, even briefly, and we'll send you the right document checklist for your situation.
Notifying us inside 31 days protects your claim eligibility. Late notifications may be refused at our discretion.
Eligibility requirements.
To be eligible for the Migration Fee Protection Guarantee as part of your Migration Protect membership, you must meet the following criteria at the time of applying.
- ✓ Be over the age of 18 and under the age of 65 at the time of applying for membership.
- ✓ Be migrating, or applying for a visa, residency or citizenship (or further visa, residency or citizenship) to a host country.
- ✓ Be eligible for the visa, residency or citizenship as defined by the legislative instrument of the host country.
- ✓ Hold a paid Migration Protect membership for a 12-month membership period from the effective date of enrolment.
Member must:
Why we set eligibility criteria.
The Migration Fee Protection Guarantee is designed for people pursuing visas, residency or citizenship through standard legal pathways. The eligibility criteria above keep the Guarantee aligned with that purpose and consistent with the obligations we take on under the Guarantee Wording.
If you're applying for asylum or claiming refugee status, the protections, fees and processes that apply to your situation are governed by separate humanitarian frameworks — not by the standard visa process the Guarantee is built around. We point asylum seekers and refugees to the appropriate national and UNHCR resources rather than offering a product that isn't designed for those cases.
Full eligibility criteria, definitions and exclusions are set out in the Migration Fee Protection Guarantee Wording — the definitive document.
Need to start a claim or notify us of an event?
Here's how to reach us.
16192 Coastal Highway
Lewes, Delaware 19958
United States of America
Deadline: notify us within 31 days of the event that gave rise to the claim. We recommend reading the full Guarantee Wording and Terms & Conditions before submitting. Late notifications may be refused at our discretion.
The Guarantee Wording is the definitive document.
Full eligibility, definitions, exclusions and claim procedures are in the Migration Fee Protection Guarantee Wording. It forms part of your Migration Protect Terms of Service.